Services

1. Call logging Facility

• We have dedicated 2 lines for services apart from 5 hunting lines to log the calls and 3 dedicated customer co-ordinators.

2. Emergency Call logging

• We have focused call co-ordinator in case of emergency request by customers to provide faster response.

3. Help desk

We have dedicated help desk co-ordinator to cater to the customer questions and on line help to resolve machine problem queries. 4. Inventory Management Inventory Management of spare parts and consumables through Bin Management, stock register maintenance, part consumption monitoring, inventory planning and replacing spares. 5. Service Strength We have dedicated customer focused 25 engineers who are well trained and responding to machine problem with a back up support of professionally trained and well backed by 2 technical specialists from technical support team.

6. Performance Management

• Regular daily Review of performance at different levels. Tracking and Reporting systems major performance like Response Time, m/c Quality Performance Broken call etc.
• Customer Satisfaction Management:Selling of service contract to customers.
• Systemized process to ensure all customers issue and captured & close looping of all issues being done & conducting service camps, customer care visits/customer care call done to close customer issues.
• Service Contract Management. Selling of service contract to customers.
• Concept of Self-Management.
• Self managed work group way of working where small empowered teams of 8 to 10 individuals, who manage their Performance, Track and Conduct Weekly meetings, review performance etc.
• Equipment Installation and initial care.
• A process to install the equipment and tracking. Ensure install care over phone, visit are made to ensure the first impression is created and made sure customer is satisfied.

7. Collection Team

• We have dedicated team of accounts who will be able to resolved all queries of billing on accounts in supervision of collection team.